Terms of Service

SoundNativ ("SoundNativ," "we," "us," or "the Service") is operated by SHELBY TECHNOLOGIES SRL, a company registered in Romania, with its registered office at Strada Nerva Traian nr. 27-33, Sector 3, București, Romania, tax identification number 49587901 and trade register number J2024003096404. These Terms of Service ("Terms") govern your use of our website at soundnativ.com, our mobile applications for iOS and Android, and our API for connected apps.

By creating an account, starting a free trial, purchasing a subscription, clicking "I agree" or a similar button, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service. Some features may be subject to additional rules shown when you use them, which form part of these Terms.

You must be at least 16 years old to use the Service. If you are under the age of majority where you live, you may only use the Service with the involvement of a parent or legal guardian who agrees to these Terms on your behalf.

SoundNativ is an English pronunciation training service. You record short audio clips of yourself speaking target words and phrases; our speech analysis engine transcribes and scores those recordings and returns pronunciation feedback, progress tracking, and a personalized training plan.

AI conversation practice. Some lessons let you practise speaking with conversation characters. These characters are generated by artificial intelligence. They are not real people, and their replies are produced automatically by AI models.

The Service is available through our website and our mobile applications. Some features require an active paid subscription. We may add, change, or remove features over time. If a change materially reduces the features of a paid subscription you have already paid for, we will tell you in advance and you may cancel and receive a refund of the unused portion of your current billing period.

Provide accurate and complete information when registering, and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Let us know promptly at [email protected] if you believe your account has been accessed without your authorization.

Accounts are for individual use. Do not share, sell, or transfer your account or subscription to anyone else.

Connected apps. You may authorize third-party apps to read some of your SoundNativ data, such as your profile and practice progress. An app only gets access after you approve it on our consent screen, and you can disconnect it at any time from your dashboard. Third-party apps are not part of the Service: they are provided by their own developers under their own terms, and we are not responsible for how they use the data you choose to share with them. Our Privacy Policy describes exactly what a connected app can see.

The Service works by recording your voice. By using pronunciation exercises, you consent to us capturing short audio recordings through your device's microphone and processing them to generate transcripts, pronunciation scores, and feedback. This processing happens on our servers and involves automated speech recognition.

We retain your recordings for up to 180 days so that we can measure and improve scoring accuracy, including using them to train and improve our own speech models, after which they are automatically deleted from our storage. Your scores and progress history are kept for as long as your account is active so that the Service can track your improvement over time.

You keep ownership of your recordings. You grant us a limited licence to store and process them solely to operate and improve the Service as described above and in our Privacy Policy. You can request deletion of your account and associated recordings at any time by emailing [email protected].

Only record your own voice. Do not record other people without their knowledge and consent, and do not record content that is unlawful or that you do not have the right to submit.

Some plans begin with a free trial. When you start a free trial we collect and securely store your payment method, but we do not charge it during the trial period.

Unless you cancel before the trial ends, your trial will automatically convert into a paid subscription and we will charge your payment method the then-current subscription price, and again on each renewal date thereafter.

Before you confirm, we show you the length of the trial, the exact date of your first charge, and the amount you will be charged. The same details are available at any time in your account settings. You may cancel at any point before the trial ends at no cost, from your account settings or by emailing [email protected]. Cancelling during a trial ends your access when the trial period expires.

Free trials are limited to one per person. We may withdraw or modify trial offers, or decline to offer a trial, at our discretion.

Paid subscriptions are billed in advance on a recurring basis: monthly, quarterly, or annually, depending on the plan you choose. Subscriptions renew automatically at the end of each billing period until you cancel. Charges appear on your statement as SOUNDNATIV.

You may cancel at any time from your account settings or by emailing [email protected]. Cancellation stops future renewals and takes effect at the end of the billing period you have already paid for; you keep access until then. We do not pro-rate partial billing periods, except where required by law or under our refund policy in section 7.

Purchases through the app stores. If you subscribe through the Apple App Store or Google Play, your subscription is billed by that store under its own terms. You must manage and cancel those subscriptions through your Apple or Google account settings. We cannot cancel them for you, and cancelling in our app will not stop store billing.

Price changes. We may change subscription prices. If we do, we will give you at least 30 days' notice by email before the new price applies to your renewal, and you may cancel before then if you do not wish to continue. Price changes never apply retroactively to a period you have already paid for.

Failed payments. If a payment fails we may retry it and may suspend access to paid features until payment succeeds.

Taxes. Prices are shown in the currency indicated at checkout. Where value added tax, goods and services tax, or a similar sales tax applies to your purchase based on your country of residence, it is calculated and shown before you confirm, and is included in the total charged to you.

We offer a 14-day full refund, no questions asked, on any charge billed directly by SoundNativ, anywhere in the world. Email [email protected] within 14 days of the charge and we will refund it in full. You do not need to give a reason.

This includes the first charge after a free trial. If you did not realise your trial was converting, contact us. We would much rather refund you directly than have you raise it with your bank.

Purchases through the app stores. Subscriptions purchased through the Apple App Store or Google Play are billed by those stores, and refunds for them must be requested through Apple or Google under their respective policies. We are not able to process those refunds on your behalf, though we are happy to help you find the right form.

Statutory right of withdrawal (EU/EEA consumers). If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from a distance contract within 14 days of entering into it, without giving any reason. To exercise it, tell us clearly; an email to [email protected] saying you wish to withdraw is enough. We will reimburse you within 14 days of being informed, using the same payment method you used originally.

Because the Service is digital content and online services supplied immediately, you are asked at checkout to expressly request immediate performance and to acknowledge that you lose your right of withdrawal once the Service has been fully performed. Where you have consented to this, the statutory withdrawal right may no longer apply, but our own 14-day refund policy above still does, and it applies to every charge including renewals, not only to the start of your subscription.

Nothing in this section limits any refund or remedy you are entitled to under consumer protection law where you live. See section 14.

SoundNativ previously sold early access and founding member packages before general launch. If you purchased one of these, it is not a recurring subscription: it does not auto-renew, and you retain the access you purchased at the price you paid, on the terms that applied at the time of purchase. These packages are no longer offered to new customers.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal, non-commercial language learning.

When using the Service, you agree not to:

• Use the Service for any unlawful purpose, or in breach of these Terms
• Share your account, or license, sell, rent, resell, redistribute or otherwise commercially exploit access to the Service
• Copy, scrape, or extract our lesson content, audio, or scoring output for use outside the Service
• Modify, create derivative works from, decompile, disassemble or reverse engineer any part of the Service, or attempt to probe or circumvent its technical or access controls, except to the extent the law expressly allows despite this restriction
• Access the Service in order to build a similar or competing product or service, or to train an AI model
• Interfere with the Service's operation, or place unreasonable load on our infrastructure through automated means
• Upload recordings of other people without their consent, or any content that is unlawful, abusive, or infringing
• Try to make AI conversation characters produce unlawful, hateful, sexual or otherwise harmful content
• Remove or alter any copyright, trademark or other proprietary notices on the Service

Our Privacy Policy explains what personal data we collect, how we use and share it, and your rights, and our Cookie Policy explains the cookies, pixels and similar technologies we use and how to control them. Both form part of these Terms. If these Terms and the Privacy Policy conflict about how we process your personal data, the Privacy Policy controls.

The Service may link to or integrate with services provided by third parties, such as app stores, payment providers, sign-in providers (Apple, Google and Facebook) and connected apps ("Third-Party Services"). We do not control Third-Party Services and are not responsible for them. Your use of them is governed by their own terms and privacy policies.

Apple. If you downloaded our iOS app from the Apple App Store, the following also applies. These Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content. Your licence to use the app is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Apple has no obligation to provide any maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the app; to the maximum extent permitted by law, Apple has no other warranty obligation for the app. Apple is not responsible for addressing any claims by you or any third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar laws. Apple is not responsible for investigating, defending, settling or discharging any third-party claim that the app infringes intellectual property rights; we are. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Questions, complaints or claims about the app should be sent to us using the details in section 22.

Google Play. If you downloaded our Android app from Google Play, you also agree to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app.

All content, features, and functionality of SoundNativ, including lesson material, native speaker audio, scoring models, software, and branding, are owned by us or our licensors and protected by intellectual property laws. Your subscription does not transfer ownership of anything to you, and all rights not expressly granted in these Terms are reserved. The SoundNativ name and logo are our trademarks; you may not use them without our prior written consent.

Your own voice recordings remain yours, as set out in section 4.

Feedback. If you send us ideas, suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use them for any purpose without compensation or attribution. Please do not send us feedback you consider confidential.

You may stop using the Service and delete your account at any time by emailing [email protected].

We may suspend or terminate your access if you materially breach these Terms, including the acceptable use rules in section 9, or where required by law. We may also suspend access to paid features where a payment has been reversed, charged back, or remains unpaid.

Except in cases of serious or repeated breach, we will give you notice and a reasonable opportunity to put things right first. If we terminate your account without cause, we will refund the unused portion of any subscription period you have paid for.

Sections that by their nature should continue after termination, including sections 7, 12 and 14 to 21, survive it.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under consumer protection law that cannot lawfully be excluded. Where such a right applies, it operates alongside these Terms, and these Terms are read as subject to it.

For consumers in the European Union and European Economic Area, your rights under EU consumer law, including the conformity guarantees for digital content and services and the right of withdrawal described in section 7, apply in full and are unaffected by these Terms. For consumers in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For consumers in the United Kingdom and other regions with mandatory consumer protections, the same principle applies.

Subject to section 14, the Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim all implied warranties, including of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful code.

Pronunciation scoring is automated and approximate. Scores and feedback are generated by speech recognition and scoring models that can and do make mistakes, particularly with background noise, unusual microphones, or accents the models handle less well. Scores are a practice aid, not an authoritative assessment of your speech.

AI-generated content can be wrong. Replies from AI conversation characters and AI-generated summaries may be inaccurate, incomplete or inappropriate. They are for speaking practice only and are not advice of any kind.

We do not guarantee learning outcomes. Progress in pronunciation depends on individual practice, starting point, native language, and many other factors outside our control. Nothing in our marketing or in the Service is a promise of any particular result.

Subject to section 14, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Subject to section 14, and to the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) the resupply of the Service. The existence of more than one claim does not increase this limit.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for anything else that cannot be limited by law.

To the extent permitted by law, you are responsible for, and agree to compensate us for, reasonable losses, damages and costs (including reasonable legal fees) that we incur because of a third party claim arising from your breach of these Terms, your violation of any law, or content you submit that infringes someone else's rights. We will notify you promptly of any such claim and let you take part in the defence. If you are a consumer, this section only applies to the extent the loss was caused by your fault and was reasonably foreseeable.

We may update these Terms from time to time. For minor changes we will update the "Last Updated" date above. For changes that materially affect your rights, including changes to pricing structure, billing, refunds, or how we handle your recordings, we will give you at least 30 days' notice by email before they take effect.

If you do not accept a material change, you may cancel your subscription before it takes effect and we will refund any unused portion of the period you have paid for. Continuing to use the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of Romania, without regard to conflict of law principles. Subject to section 14, the courts of Romania have jurisdiction over any dispute arising from these Terms.

If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence. Consumers resident in the European Union may bring proceedings in the courts of their own country of domicile. Either party may bring an individual claim in a small claims court where it qualifies.

Consumer complaints. Consumers in Romania may also refer complaints to the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor, ANPC), anpc.ro, or use its alternative dispute resolution service (SAL). Consumers elsewhere in the EU may contact their national consumer protection authority or an approved alternative dispute resolution body. We are not obliged to take part in alternative dispute resolution, but we will consider it in good faith.

Talk to us first. If something has gone wrong, including an unexpected charge, please email [email protected] before escalating. Most billing issues are resolved the same day, and our refund policy in section 7 covers the first 14 days unconditionally.

California. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice. The Service is provided by SHELBY TECHNOLOGIES SRL, Strada Nerva Traian nr. 27-33, Sector 3, București, Romania. To file a complaint about the Service or to receive further information about it, write to that address or email [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

State privacy rights. Residents of California, Colorado, Connecticut, Virginia, Texas, Oregon and other U.S. states with consumer privacy laws may have rights to access, correct, delete and port their personal information and to opt out of targeted advertising, sales and certain profiling. Nevada residents may direct us not to sell certain personal information. See the "U.S. State Privacy Rights Notice" in our Privacy Policy for details and how to make a request.

Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Service.

Severability and waiver. If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to another entity, for example in a merger or acquisition; your rights under these Terms will not be reduced as a result.

Electronic communications. You agree that we may communicate with you electronically, by email or through notices in the Service, and that these communications satisfy any legal requirement that they be in writing.

Export and sanctions. You may not use or export the Service in breach of EU, U.S. or other applicable export control or sanctions laws, or if you are a person targeted by such sanctions.

Accessibility. We want SoundNativ to be usable by everyone, including people with disabilities, and we work towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using any part of the Service, or have suggestions for improving accessibility, please contact us at [email protected].

Interpretation. Headings are for convenience only. "Including" means "including without limitation." If these Terms are translated, the English version controls to the extent permitted by law.

Copyright. © 2026 SHELBY TECHNOLOGIES SRL. All rights reserved.

Questions about these Terms, your subscription, or a charge? Email us at [email protected] and we will get back to you.

SHELBY TECHNOLOGIES SRL
Strada Nerva Traian nr. 27-33, Sector 3, București, Romania
CUI: 49587901 · Reg. com.: J2024003096404
[email protected]